Refund policy

To start a return, you can contact us at 801-852-8542, or send us a message through our contact page.

A refund or adjustment credit is only guaranteed for returned items meeting the following conditions:

  1. The goods were originally ordered from Alliance Fence and Supply, and a sales order number or  invoice number is provided as proof of purchase.
  2. Customer received the goods being returned within the 30 days prior to return of said goods.
  3. The goods are returned to Alliance Fence & Supply's Provo, Utah location in the same condition as when received from Alliance Fence and Supply. Items damaged by someone or something other than an employee of Alliance Fence and Supply during or after loading, unloading, or transportation of goods are not eligible for a refund or credit.
  4. Items made primarily of wood, such as our wood T&G boards, are not eligible for returns, credits, or refunds. While we take care when handling these products, the production, transportation, and storage process for these items does not allow the same quality control as other, more durable items.
  5. Whether these requirements have been met is left to the sole discretion of Alliance Fence & Supply and its employees. We will work with you in good faith in an effort to ensure your satisfaction with the handling of the process.

All eligible returned items will have a 10% restocking fee subtracted from any resulting credit or refund in order to cover the labor and equipment costs of handling the return.
Returns may take up to 3 operating business days to be evaluated and received, and for credits to be issued.

Alliance Fence & Supply will not pay for and will not be held liable for shipment, handling, or freight costs associated with the return of purchased goods. No credit will be issued for any goods not returned to Alliance Fence & Supply's Provo location during its operating hours and receipted in by an employee of Alliance Fence & Supply. Alliance Fence & Supply may grant exceptions to this condition at its digression.

All refunds will take the form of a credit to the customer account. Customer may request a refund of this credit via a mailed check if they provide a valid mailing address. Direct refund to the credit or debit card originally charged for the order may also be requested, although some circumstances may require a check to be sent instead.

We encourage customers or their representatives to remain with our employees while returned items are processed. Customers who leave before the completion of this process understand that they leave judgement of item quality to the discretion of Alliance Fence & Supply and its employees

You can always contact us for any return question at 801-852-8542, or send us a message through our contact page.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, such as wood items and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. All refunds will take the form of a credit to the customer account. Customer may request a refund of this credit via a mailed check if they provide a valid mailing address. Direct refund to the credit or debit card originally charged for the order may also be requested, although some circumstances may require a check to be sent instead.
If more than 15 business days have passed since we’ve approved your return, please contact us at 801-852-8542, or send us a message through our contact page.